We will be glad to exchange the item if the product is unopened and is still in its original packaging. To send the product back to us follow the instructions on the Returns Policy.
Once we receive the item(s) we can then proceed by exchanging the item in a different nicotine level. If you require a different flavor then a new order will have to be placed online.
Please note, we have to receive the item(s) back first to our location before we can proceed with an exchange or refund.