In accordance with California state laws, website purchase tobacco products cannot ship until the seller makes a confirmation call to the purchaser. This law also requires that the confirmation call be placed after 5 pm Pacific Standard time. The purpose of the call is to verify you did place an order and that no minor is placing orders.
These confirmation calls will be automatically sent to the contact information you have provided. So, please make sure your information is accurate. If your order is placed between 12 AM - 5 PM, call will be scheduled for the same day at approximately 5:10 pm. If your order is placed between 5 PM - 7:50 PM, the confirmation call will typically take place within 10 minutes. Late night orders, placed between 7:50 PM - 11:30 PM, will get a call the next day at 5:10 pm UNLESS you reply to an automatically generated text message confirming that you are available for a late night confirmation call that same night. Be advised, the deadline to request a late night call is 11:50 PM.
Will this delay my order for shipping?
Unfortunately, the legal requirement to place a confirmation call after 5 pm and prior to shipping will delay your order. We will do our best to try to ship orders the same day your order is released for shipment. However, all orders experience some processing time. If you have further questions about our order processing, please click here.
Can the call be made sooner?
California law specifically requires that the confirmation call MUST be made after 5 p.m. Pacific Time. The specific law can be reviewed here.